Is it just me?
When I send someone an email and they call and leave a voicemail, asking me to call them to speak about it, am I the only one that gets irritated?
After all, I sent them an email, and that was my communication method. If you can’t reach me on the phone, instead of leaving a message, would it not be easier for the person you are dealing with to receive an email instead? Actually answering the question?
Am I the only one who has a bad taste in their mouth when this happens?
I am a big advocate of email. I don’t trust my brain to remember everything, and there have been times where I have relied on my emails to tell me exactly what happened in the past. It’s an extremely important tool in my opinion, and ensures that you are only accountable for what you said and the detail you have in front of you. I hate having a phone conversation that can be mis-intepreted, and I don’t like giving people an opportunity to decide something by phone, and the possibility of them ‘putting words in my mouth.’
If I do decide something on the phone, I will always send an email confirming what was discussed. Yes, I understand this is using a second method of communication, but it’s my preferred method. All I require from the staff member, is a “Thank You” email in response, if at all.
But if you have received an email from someone asking a question, do you immediately pick up the phone to answer it? And if they don’t get through, do you ever leave a message, which is only asking the person to call them back, not at all answering the question at hand?
I’m not sure why this frustrates me, but it really puts a dent in other people’s personal brand in my opinion. Running with the initiators preferred method of communication seems polite to me. Adding in extra forms and putting the onus back on them, can range to the extent of being manipulative, to being just as bad as being one of those people who calls to check if you received your email!
I am all for building relationships, but I actually think not using email a majority of the time dents it.
Just my opinion. What is yours?